Internal Sales Support - Job Description 

The Company

Testo Limited, based in Alton, Hampshire is a world leader in the supply of test and measurement instrumentation as well as customer specific measurement and monitoring solutions.

Responsibility:

•     Order Income for assigned customers in the Instrumentation Division
•     Effective sales lead conversion
•     Systematic sales increase with potential customers

Main Tasks:

•     Consult with customers by phone with the objective of generating orders
•     Contact potential customers by phone to develop their sales
•     Input of customer information into CRM system in an accurate and timely manner
•     Responding to completed customer web forms and incoming emailed enquiries
•     Lead follow up (sending of brochures, creation of quotations including follow up in a specific time frame)
•     First level contact person for customers in terms of customer relationship management
•     Participate in Telemarketing Campaigns
•     Ensure that details of follow ups and quotations are regularly passed to the External Sales Team and updated into CRM system
•     Provide customers with technical product advice, IT assistance, training and support both pre and post sale.
•     Work closely and provide support to the Sales Order Processing team, Product Manager and External Sales Team.
•     Deal effectively with customer complaints and problems.
•     Attend exhibitions as required.

Experience Required:

•     Sales experience (Sales technique, product knowledge within Instrumentation would be an advantage)
•     Technical knowledge in areas such as temperature, humidity, airflow, pressure and indoor air quality type applications would be an advantage.
•     CRM,SAP and Microsoft application experience.
•     Attention to detail
•     Proven telephone customer service skills

If you are interested in the role and would like to apply, please send a copy of your CV to jhensey@testo.co.uk