Order Fulfilment Manager - Job Description

Part of the Testo Management Team overseeing all process and resources for order fulfilment ensuring company objectives and KPI’s are achieved.

Responsibility:

  • Management of all processes from order input until dispatch of goods
  • Handling and resolution of related complaints
  • Active participation in customer service improvement to achieve company Net Promoter Score (NPS)target
  • Create and maintain a zero-error culture employing best customer service practices to support the company’s vision
  • Management and procurement of all Company vehicles


Authority:

  • Reports directly to the Operations Director
  • Responsible for Order Processing and Logistics teams(8 staff)


Qualification/Experience:

Order Processing, Warehouse, distribution and logistics experience


Main Tasks:

Order Processing

  • Ensure all customer orders are processed efficiently and error free.
  • Ensure all orders are processed systematically and on time
  • Ensure SAP/CRM data is maintained and updated with correct customer discounts and customer details to facilitate efficient methods of working
  • Oversee the orders on procurement platforms such as Amazon and Farnell
  • Liaison with colleagues/partners in HQ regarding order processing topics


Stores

  • Maintain company stock levels in the most efficient and cost-effective way, ensuring that the receipt and dispatch of goods are completed in a timely fashion to support customers, sales and service
  • Plan work flow to achieve aim of same day dispatch
  • Plan consolidation of customer orders
  • Manage staff to achieve efficient operation in all areas
  • Manage couriers both domestic and trans-border
  • Receive, unpack and check incoming repairs and new goods
  • Check and record credits to customers
  • Control logistics costs
  • Import and Export of goods primarily to Germany but also Ireland and the Channel Islands
  • Organise the annual company stock check in conjunction with the Finance and Service Manager
  • Liaison with colleagues/partners in HQ regarding logistics topics



Fleet Management:

  • Acquisition of contract quotes
  • Accurate recording of car details for P11D purposes
  • Deal with insurance database (MID)and motor insurance related claims
  • Deal with leasing and management companies
  • Liaison with Company car owners/drivers on policies, procedures and guidelines
  • Ensure Pool vehicles are maintained and kept in a clean and safe condition


 
Optional:
Health & Safety

  • Take responsibility for all aspects of Health & Safety within Testo Limited
  • Ensure legal compliance with all regulations
  • Ensure all employees are aware of, adhere to and have access to the Company’s Health & Safety Policy and procedures.
  • Maintain and update the policy on a regular basis

 

If you are interested in the role and would like to apply, please send a copy of your CV to karnold@testo.co.uk