Travellers are usually short of time. But breaks are still needed – especially on long trips.
So much the better then, if one can refresh oneself in a restaurant with fresh and top-quality dishes, instead of consuming finished products in the shortest possible time.
In Switzerland, Marché Restaurants Switzerland AG (MRS) takes care of the physical well-being of millions of road and rail travellers and at airports.
In order to ensure the quality and freshness of the products even more efficiently, the company decided to introduce the digital quality management solution testo Saveris Restaurant for the “Cindy’s” and “Zopf & Zöpfli” brands.
Marché Restaurants Switzerland AG is the market leader in Swiss highway gastronomy and stands for fresh food on the road.
How can the high quality of travel gastronomy be guaranteed? When MRS began with the introduction of testo Saveris Restaurant in 2017, this was both a question and a vision in equal measure. Because freshness and quality are among the supporting pillars of the company, and a solution which is able to consolidate and monitor both is accordingly important.
Before the integration of testo Saveris Restaurant, HACCP and quality assurance were implemented in all restaurants the conventional way, with a pen and paper.
In order to ensure cross-restaurant collaboration, optimize work routines for quality assurance purposes and identify strengths as well as challenges early, MRS decided to replace their paper-based HACCP implementation with the digital quality management solution testo Saveris Restaurant.
The introduction of testo Saveris Restaurant began at Cindy’s. Cindy’s is present on Swiss roads as a stationary diner and as a mobile trailer. The burger restaurants’ unique selling point are the freshly prepared burger patties and the hand-cut Cindy’s Fries, which are cooked to order on site. The correct temperatures in the refrigerated units and the quality of the cooking oil in the deep-fryers are accordingly important. Because these are crucial to produce high-quality burgers and crispy fries.
The pilot implementation of testo Saveris Restaurant proved to be a complete success, and after Cindy’s Burger Trailer, the solution was also introduced in Cindy’s Diner and finally at the sites of the takeaway concept Zopf & Zöpfli.
testo Saveris Restaurant is a networked system working at MRS as a link between the Support Office and the co-workers charged with operative tasks: The data obtained in storage, kitchen and service are used by the Support Team for extensive analysis and optimization activities.
This common access to the system from different locations increases cooperation and helps more strongly to anchor the quality idea at all levels of MRS.
For those responsible, a further deciding fact was that the Testo handheld measuring instruments automatically transmit their measurement values into the quality management system, and that the co-workers are guided through corresponding correction measures when there are deviations from the standard.
The individual adaptation of the quality handbook also ensures more planning flexibility, while the adjustable limit values and the corresponding alarms increase security.
“Thanks to the step-by-step introduction of the digital HACCP management with testo Saveris Restaurant, we at MRS have been able to assemble important insights and experiences while optimizing our food safety processes. We were particularly impressed by the solution’s digital checklists, integration of temperature measurements, the tablet’s photo function and the software hierarchies for presenting the next-level responsibilities.”
Birke Baden (Quality Manager)
Marché Restaurants Switzerland AG
Other advantages of testo Saveris Restaurant according to users and quality supervisors at Marché Restaurants Switzerland AG: