The team service stations rely on testo Saveris Food Stores to ensure food safety.

The motto of the team service stations, as part of the team Group, is “More than refueling”. With roughly 70 stations, the convenience chain offers a very wide variety of products. Car and truck drivers alike appreciate the extensive bistro and food service offerings. From hot dishes and cold snacks to coffee on-the-go, team service stations satisfy cravings for every traveler. In order to provide customers with excellent quality products and absolute food safe, team relies on the digital quality management solution, Testo Saveris Food Stores

Service station bistro counter

The customer

The team Group is a German commercial enterprise with business areas of service stations, hardware stores, energy, building material and lubricant trade. Over 2,700 employees work at the company’s 290 sites. In 2018, the team Group generated a revenue of over 1.6 billion Euros, 75 % of which comes from the energy trade sector, which also includes the service stations.

The challenge

While food and beverages aren’t the core products of the team service stations, their quality and safety are indispensable for an impeccable customer experience – especially when speed is of the essence.

The majority of team service stations are not operated by the company itself, but by its partners. However, the quality regulations, with all processes and temperature limit values, are created at team headquarters. Manual and paper-based monitoring and on-site checking of all quality-relevant parameters of the service stations’ bistro and restaurant product proved too labor-intensive. To make adhering to the central food safety guidelines as easy as possible for their partners, the Quality Assurance management team decided to monitor all refrigeration units and food equipment digitally. They also wanted to store the measurement data automatically, with alarms for when limit value violations occured.

Since there are usually only two or three employees working in a service station, and dealing with measurement technology should not be one of their main tasks, it was absolutely critical that the chosen solution would be intuitive to use, and also accompanied by an extensive support and service provision. Testo Saveris Food Stores, with its comprehensive software, sensors and service offerings, fulfilled each of these requirements. Fort this reason, team service stations decided on the complete solution from Testo.

Cooking oil measurement
Online data loggers in refrigeration units

The solution

Testo Saveris Food Stores was developed especially for the particular food safety challenges in supermarkets, service stations and convenience stores.

The solution’s proven combination of reliable sensors, intuitive software and extensive services enables full transparency, safe compliance, reduced costs and increased efficiency. Quality-relevant  measurement values such as temperature and cooking oil quality (% TPM) are precisely recorded and securely stored in the Cloud by portable and stationary measurement technology. In addition, the corresponding checklists and quality checks are stored in the system’s tablet. If a value does not meet the required specifications, previously defined corrective actions clearly and unambiguously communicate what needs to be done.

Management also utilizes a web-based dashboard, which allows access to the data in the Cloud – anywhere, at any time. This is particularly useful for comparing data from several sites and for comprehensive analysis. With the dashboard, new quality regulations and processes are also centrally created and rolled out to all connected service stations at the touch of a button.

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“testo Saveris Food Stores perfectly meets our requirements for a digital quality management system: Its handling is really easy, it simplifies our work considerably, and the cooperation with Testo on this project was faultless. I would recommend the solution to a colleague any time.”

Knud Schröder
(Bistro & Gastronomy Consultant, Business Unit Service Stations, team energie GmbH & Co. KG)

More information

For more details on the digital quality management solution testo Saveris Food Stores and all answers to your questions on automated quality management and food safety, go to testo Saveris Food Stores.

The advantages

During the pilot phase, team service stations was particularly impressed by the automatic temperature
monitoring of all refrigeration units (bistro counter, salad bar, chest freezer, deep-freezers and refrigerators). Also noteworthy was the monitoring of food temperatures in hot food service with Testo’s dual-purpose infrared and penetration thermometer (the Testo 104-IR BT). Centrally stored temperature limit values and alarms for the refrigeration and deep-freeze units gave management certainty that product temperatures were in order roundtheclock. The convenience chain also saw time savings by eliminating manual temperature checks and testing cooking oil quality with ease. The digital transfer of all measurement values to the tablet and Cloud made the staff’s jobs easier, too.

The Testo Saveris Food Stores digital checklists are used in incoming goods among other areas, in order to record suppliers and to check and document temperatures, sell-by dates as well as the appearance of the delivered products.

This way, every service station benefits from an increase in food safety, without the need to provide additional resources. Testo Saveris Food Stores is seamlessly integrated into day-to-day business. The support provided by Testo during installation and set-up of the solution enabled users to adjust to the system quickly and easily.