We are looking for the right candidate to build up our Solution Support.

IT Specialist Solution Services

Job description:

Main objectives: Ensuring support quality and customer satisfaction Main tasks:

  • Customer support, communication to Testo HQ ticket system solution services
  • Support for service technicians during installation activities (hotline)
  • Support for engineering team (key installations, piloting, pre-sales)
  • Commissioning and evaluation (remote)
  • Digitizing of checklists
  • Maintenance and configuration of Solution components
  • Maintenance of equipment and parts
  • Train external installers on our solution systems and Coordination of those
  • Support of technical clarification and piloting

Key requirements:

  • Expertise in current PC hardware and software, Windows / Office
  • Know-how TCP / IP
  • Analytical skills
  • Reporting knowledge
  • Excellent English communication skills
  • Knowledge of food / pharma industry compliance, regulations, norms, standards of advantage
  • Open for traveling
  • Self management
  • Expertise in installation and commissioning

Education:

Technical education (IT systems) 5 years or more work experience in relevant business.

Location: Johannesburg

If you want to join a growing international company please send your CV.