Shipping & Returns

Returns

See Testo South Africa’s “Returns Policy” for further details;

a) Return conditions

1. The following conditions apply to and are deemed to be incorporated in all orders, contracts, quotations and tenders for the supply and sale of goods by the Company. These conditions supersede any terms and conditions contained in any Customer’s order unless otherwise agreed in writing by the Company.

2. This policy only applies to goods purchased direct from The Company and where goods are purchased indirectly then please contact the original supplier.

b) Returning Unwanted Product

1. You have the right to cancel your order within a period of 10 working days.

2. The period of 10 working days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to order and/or calibration

3. Services ordered with or without product. You must inform us of your wish to cancel in writing either by letter or email within the period of 7 working days.

4. All products must be returned within 10 days of the original notification else the Company reserves the right to reject the return.

5. All goods returned to us must be in their original packaging and must be unused and in a saleable condition with a copy of your delivery note. A restocking fee of 20% of the purchase price will apply in all other instances where these conditions are not met.

6. For orders cancelled where notification has occurred after the 10-day period the Company reserves the right to charge the Customer for all costs incurred and a restocking fee of 20% of the purchase price shall apply.

7. The Company reserves the right to charge the Customer for all costs incurred on cancelled orders.

8. All quotations given and sales made are upon the condition that although goods supplied are of sound commercial quality, the Company can accept no liability as to their suitability for any purpose other than that specified in writing or prior to the time of sale.

Services

Test & Inspection

All returned products will be subjected to an inspection and/or test(s) to establish the condition of the goods before a refund, repair or replacement can be offered. We commit to providing a formal response within 48 hours of receiving the returned goods.

Warranty

The Company undertakes under warranty at its option to either replace or repair any goods sold or supplied in the following circumstances only:

1. Where the goods do not correspond to any written identifying description applied to them.

2. Where the goods prove to be defective and not fit for their ordinary purposes within the documented warranty period as detailed in the product manual.

3. The term “Defective” means failure due to a manufacturing fault or design error and does NOT mean any accidental damage or general wear of the instrument in normal use. Test and Inspection of the goods shall take place as described below.

4. Warranty conditions and warranty periods are defined in the documentation supplied with your product. Under warranty conditions The Company will not issue a full refund unless in exceptional circumstances.

5. Distributor Warranty Conditions

6. Product that is sold through distributors will be subject to an additional 3 months warranty in addition to that which is described in the product documentation. (Warranty plus 3 months) This additional 3 months is to allow for delivery to, storage by and sale of the product by the reseller.

Examination of Goods

Goods must be examined forthwith on delivery. The Company shall replace any goods damaged or lost in transit to the place of delivery provided such damage or loss is reported to the Company within 7 working days of such delivery, No other liability shall be accepted by the Company in respect of any such damage or loss, any rejection of the goods on any other grounds must be communicated to the Company within 7 working days.