Department: Instrumentation

Location: Alton, Hampshire

Employment Type: Permanent, 37.5 hours per week

Overview of Company:

Testo is a world leader in the design, development and manufacture of portable test and measurement instrumentation. Backed by nearly 70 years of measuring engineering experience our mission is to provide the best quality, service, and value in the industry. Testo is a major supplier to HVAC/R engineers, industrial, food & pharmaceutical companies in the UK & Ireland.

The Role & Responsibilities:

As Internal Sales Specialist you will provide proactive internal sales support to the HVAC/R division, managing customer enquiries, supporting external sales colleagues, and driving revenue through effective order processing, quotation management, and customer relationship development. The role plays a key part in delivering high levels of customer service while achieving sales targets and supporting Testo UK’s growth within the HVAC/R market.  Key responsibilities include but are not limited to:

Sales & Customer Support

• Act as the first point of contact for inbound customer enquiries (telephone, email, CRM).

• Prepare and follow up customer quotations, ensuring accuracy and timely responses.

• Process sales orders efficiently and in line with internal procedures.

• Proactively identify upselling and cross‑selling opportunities within the HVAC/R product range.

• Support key accounts and assigned territories in collaboration with external sales engineers.

Relationship Management

• Build and maintain strong relationships with existing customers, ensuring a positive customer experience.

• Maintain regular contact with customers to understand needs, promote products, and identify new opportunities.

• Handle customer queries, complaints, and returns in a professional and customer‑focused manner.

Sales Administration & Reporting

• Maintain accurate customer and sales data within CRM systems.

• Monitor order progress and liaise with logistics, service, and finance teams as required.

• Support sales reporting, forecasts, and KPI tracking.

• Ensure all activities comply with internal policies and quality standards.

Collaboration & Product Knowledge

• Work closely with Aftersales, Service, Marketing, and Finance teams to ensure seamless customer support.

• Develop and maintain strong technical knowledge of HVAC/R products and applications.

• Participate in product training and sales development initiatives.

The Candidate

The ideal candidate will be a proactive, customer-focused individual with excellent communication and organisational skills.  They will have a proven track record in sales, a strong understanding of sales processes, and the ability to build and maintain strong customer relationships.  The ideal candidate will be self-motivated, adaptable, and able to thrive in a fast-paced environment.

Essential Skills and Qualities

Benefits & Additional Information:

• Competitive Salary

• 20 days Annual Leave, additional 3 days for Christmas + Bank Holidays

• Birthday ‘day’ off

• Group Personal Pension Plan (5% Employer 3% Employee)

• Group Life Assurance & Group Income Protection

• Employee Assistant Programme

• PerkBox Employee Benefits & Rewards Platform

• Ride to Work Scheme

• Free Onsite Parking

• Open Plan Office Environment

• Early finish on Fridays

• Office closes for Christmas and reopens in the New Year

Please email your CV to HR@testo.co.uk