Testo Service Terms & Conditions
Our aim is to make it easy for you to return your equipment. The first steps you must take are:
- Package the device as you would like to receive it, in a strong box with plenty of padding.
Please note - It is important to adequately protect your goods as we are not responsible for damages if the packaging is deemed insufficient.
- Place your waybill label on to the outside of the box.
The easiest way to return your equipment is by using one of your local UPS drop off points. You can find your closest drop off point by visiting https://www.ups.com/dropoff?loc=en_GB
However, for those who wish to have their goods collected directly, please carry out the following:
- Call UPS on 03457 877 877, say “customer service representative” when asked to state your reason for calling.
- Then confirm by saying “Yes” when asked
You will be asked to hold for an operator who will ask for the following details:
1. The tracking number across the middle of the label starting “1Z9FR”
2. The telephone number of your collection address
3. The address for your collection
4. The opening times of your business
5. The package weight (Maximum weight per box is 20 Kg)
Your collection should now be booked, please ensure someone is present at the collection address to hand over the package. By using this service, you are agreeing to our terms & conditions, which can be found below.
The Accidental Cover Option is £45 excluding VAT and covers the cost of all parts for an instrument. Furthermore, the following points can be considered;
- The accidental damage charge excludes misuse and abuse.
- Fair Wear & Tear is covered which may include any cosmetic repairs if deemed necessary.
- Repairs or modifications which are undertaken by unauthorised persons will not be covered.
- This cover is limited to the hand unit and to the probe only. Cones & Screws are included if lost, once per year only
Although we generally maintain an average turnaround (excluding shipping) of 3 working days, there is the option for our customers to request an Express 24-hour service for an additional £40.00. This means the job will be given priority and completed and dispatched within the next working day, provided we have your PO/Payment before 12:00 the day after receipt of your goods.
Testo Limited will make every effort to provide the Fast Track Service. In the instance where the express service has not been met the express fee will be refunded only.
Testo Limited will apply our standard service prices when an instrument is no longer applicable for our advertised service plans.
Standard prices are available upon request.
Testo Service Terms & Conditions
All prices are subject to VAT. Service Plans available on Testo 310/320B/327/330v2010/300v2018. Carriage is not included. Testo Limited will not be held liable for late deliveries, loss of work due or time without equipment. Parts cover available (includes accidental damage) for the analyser and probe only, cover paid for in advance, also includes wearable parts. Misuse and abuse not covered, fair usage policy applies. No other service options are available for devices which fall into the relevant age brackets, further information can be found at https://www.testo.com/en-UK/services/flue-gas-analyser-service. Devices which have missed the next calibration by 6 months or greater, may be subject to a late surcharge. In these cases, the following years price will be charged. Testo 330LL/300LL missing year 5 will be subject to itemised quotation/billing. Those FGA’s which fall outside of our advertised plans will be subject to itemized quotation/billing. Produced by Testo Limited, 18.01.2019. All prices & specification correct at time of printing and subject to change without notice.
Where it is not possible for a copy of your purchase order to be supplied with your device and where it is not applicable for any of our advertised service plans, a quotation will be provided.
Please ensure you clearly reference our “Quotation number” on all correspondence to avoid unnecessary delays.
If during any service and / or calibration we find additional parts are required, at charge, that have not yet been quoted, Testo Limited will contact to discuss before proceeding with any further work. If Accidental cover has been pre-paid, we will automatically fit covered parts as required.
Testo Limited normally operate a next day courier service for the United Kingdom. However, this service is not guaranteed. Express and timed delivery options are available on request. (An additional charge may apply). We will not be held responsible for any damages caused by couriers other than our own.
Testo Limited applies a minimum handling charge of £28.00 ex VAT for service and calibration estimates which are declined or where the quotation value is less than the minimum handling charge, which covers the necessary handling and processing of your items.
If Testo Limited does not receive a response to our quotation within 4 weeks we reserve the right to return the equipment in its original received condition.
Testo Limited standard terms and conditions apply.
All quotations are valid for 30 days.
For further information regarding Testo warranty please see https://www.testo.com/en-UK/Warranty/warranty